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Oracle Utilities Customer Care and Billing 2 Essentials

Question No: 1

Business Object rules will not work if the algorithm is not plugged into the Maintenance Object. (Choose the best answer.)

  1. Revision Control

  2. Determine BO

  3. Audit

  4. Determine MO

  5. Determine BS

Answer: D

Question No: 2

When a bill is completed, bill messages can be retrieved from many sources. Which three are valid sources? (Choose three.)

  1. Account

  2. Service Agreement Type

  3. Meter Read’s Remark

  4. Account’s Customer Class

  5. Bill Segment Type

Answer: A

Reference: http://docs.oracle.com/cd/E13228_01/fscm9pbr0/eng/psbooks/sbil/htm/sbil05.htm

Question No: 3

Where do the business rules reside in the Oracle Utilities Application Framework architecture? (Choose the best answer.)

  1. User Interface Tier

  2. Web Server

  3. Application Server

  4. Database

  5. Web and Application Server

Answer: D

Question No: 4

The Help button is one source of assistance for a business user. Where can additional help text, if enabled, be located when configuring new user interfaces? (Choose the best answer.)

  1. Portal Level, Zone Level, and Individual Field Level

  2. Zone Level and Individual Field Level

  3. Individual Field Level only

  4. Portal Level only

  5. Zone Level only

Answer: C

Question No: 5

Which three statements are correct for a field activity? (Choose three.)

  1. It is linked directly to a service point.

  2. It is linked directly to a premise.

  3. It must be service specific.

  4. Different field activity types for the same service point can be linked to different dispatch groups.

  5. Different field activity types for the same premise can be linked to different dispatch groups.

Answer: B,D,E

Reference: https://docs.oracle.com/cd/E16582_01/doc.91/e15128/set_up_boms.htm

Question No: 6

Which status condition means that the Business Object cannot stay in this status of the life cycle and must move to another status? (Choose the best answer.)

  1. Initial

  2. Interim

  3. Final

  4. Transitory

  5. Start

Answer: B

Question No: 7

How are To Do Entries considered to be related to other To Do Entries on the Current To Do Zone? (Choose the best answer.)

  1. They reference at least one common drill key reference.

  2. They reference at least two common drill key references.

  3. They reference at least one common foreign key characteristic.

  4. They reference at least two common foreign key characteristics.

  5. The ID of one To Do Entry is populated in the characteristics of another To Do Entry.

Answer: D

Question No: 8

How many service agreements are linked to a severance process? (Choose the best answer.)

  1. one

  2. all service agreements that are connected to the initiating collection process

  3. all service agreements that are connected to the initiating overdue process

  4. any number defined by the business user

  5. zero – accounts are linked to severance processes

Answer: C

Question No: 9

What do the colored bars indicate in the To Do Summary Zone? (Choose the best answer.)

  1. aging

  2. priority

  3. status

  4. To Do role

  5. number of To Do entries

Answer: C

Question No: 10

Which high-level entity prevents invalid meter configurations from being set up for a specific meter? (Choose the best answer.)

  1. Meter Type

  2. Meter Configuration Type

  3. Valid Meter Configuration

  4. Valid Register Configuration

  5. Meter Configuration

Answer: B

Reference: http://docs.oracle.com/cd/E38983_04/PDF/MDM_Configuration_Guide_v2_1_0_3.pdf

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