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Oracle Utilities Customer Care and Billing 2 Essentials

Question No: 11

Which three statements are correct in reference to Case Types? (Choose three.)

  1. It defines the possible states its cases can pass through.

  2. It defines the template for outgoing letters.

  3. It defines multiple initial states.

  4. It defines additional fields to be entered as part of the case.

  5. It defines if a Responsible User is required.

Answer: A,B,D

Reference: http://docs.oracle.com/cd/E28394_01/pt852pbh1/eng/psbooks/tapd/htm/tapd07.htm

Question No: 12

Which three statuses are valid for a field activity? (Choose three.)

  1. Pending

  2. Dispatched

  3. Complete

  4. Pended by User

  5. Held

Answer: A,C

Reference:

http://docs.oracle.com/cd/E52390_01/fscm92pbr3/eng/fscm/fcam/task_DefiningContractSta tuses-9f6074.html

Question No: 13

How can a specific price, percent, or flat charge be directly specified or referenced on a Rate Component? (Choose two.)

  1. Bill Factor

  2. Rate Component Value Algorithm

  3. Explicitly Specified

  4. Bill Factor Value

  5. Service Quantity

Answer: B,D

Reference: https://docs.oracle.com/cd/E18733_01/pdf/E18367_V3_01.pdf

Question No: 14

When an account is created, Access Rights are granted to control which user/users have access to that account’s information. Which three entities will have restricted access if a user does not have access to that account? (Choose three.)

  1. Account’s Bills

  2. Account’s Service Agreements

  3. premises linked to Service Agreements related to that account

  4. Account’s Customer Class

  5. Account’s Bill Cycle

Answer: B,C,E

Question No: 15

What are the three main classes of portals? (Choose three.)

  1. Dashboard portal

  2. Customer Information portal

  3. Standalone portal

  4. Tab Page portal

  5. Account Information portal

Answer: A,C,E

Question No: 16

What four elements appear on every page in Oracle Utilities Customer Care and Billing when using the “classic” (or non-Fusion) user interface? (Choose the best answer.)

  1. Dashboard, Menu Bar, Script Area, Status Bar

  2. Action Bar, Dashboard, Menu Bar, Status Bar

  3. Action Bar, Dashboard, Menu Bar, Script Area

  4. Action Bar, Dashboard, Main Menu, Status Bar

  5. Action Bar, Main Menu, Script Area, Status Bar

Answer: D

Question No: 17

What correctly describes the hierarchy in how a Rate Schedule must be created? (Choose the best answer.)

  1. Rate Schedule, Rate Version, Rate Component, SA Type

  2. Rate Version, Rate Schedule, Rate Component

  3. Rate Component, Rate Version, Rate Schedule

  4. Rate Schedule, Rate Component, Rate Version

  5. Rate Schedule, Rate Version, Rate Component

Answer: E

Reference: https://docs.oracle.com/cd/E18733_01/pdf/E18367_V3_01.pdf

Question No: 18

Which type(s) of script(s) contain predefined input/output parameters? (Choose the best answer.)

  1. Service Scripts

  2. Plug-in Scripts

  3. BPA Scripts

  4. Plug-in and Service Scripts

  5. No scripts have predefined input/output parameters.

Answer: E

Reference: https://blogs.oracle.com/opal/entry/sqlplus_101_substitution_varia

Question No: 19

Which three statements are true in relation to Financial Transaction creation algorithms? (Choose three.)

  1. They control how the current balance is affected.

  2. They control how the payoff balance is affected.

  3. They control if and how the General Ledger entries are created.

  4. They control how the General Ledger details are created as these must always exist against a Financial Transaction.

  5. They control when a Financial Transaction is to be swept onto a bill.

Answer: A,C,D

Reference: http://docs.oracle.com/cd/E18727_01/doc.121/e13627/T312864T451269.htm

Question No: 20

Which three actions does the PUPL batch process perform? (Choose three.)

  1. creates Payment Segments

  2. creates Payment Advices

  3. creates Deposit Controls

  4. populates the Payment Upload Staging records

  5. posts payments to Suspense Account

Answer: B,D,E

Reference: http://docs.oracle.com/cd/E16754_01/doc.75/e16712/pay_payment_suspense_mgmt.htm

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