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Oracle Utilities Customer Care and Billing 2 Essentials

Question No: 21

Which three entities may be individually linked, as a minimum, to the bill when created using the Off Cycle Bill Generator? (Choose three.)

  1. Service Agreement (non-canceled) only

  2. Adjustments (frozen) only

  3. Billable Charge (non-canceled) and its related Service Agreement

  4. Adjustment (canceled) only

  5. Billable Charge (non-canceled) or its related Service Agreement

Answer: A,C,D

Question No: 22

At which level are Service Quantity Rules and Register Rules specified? (Choose the best answer.)

  1. Rate Schedule

  2. Rate Version

  3. Rate Component

  4. Bill Segment Type

  5. Bill Factor

Answer: D

Reference: https://docs.oracle.com/cd/E18733_01/pdf/E18367_V3_01.pdf

Question No: 23

What is the mapping rule for an element that physically resides in a column on a Maintenance Object’s primary table called? (Choose the best answer.)

  1. mapChild

  2. mapPrimTable

  3. mapField

  4. mapTable

  5. mapElement

Answer: D

Question No: 24

Which two statements are correct in relation to a completed bill that has been generated by batch billing? (Choose two.)

  1. A Bill Route record contains the list of all persons who are to receive a copy of the completed bill.

  2. A Route Type on a bill can be changed if the completed bill has not been downloaded.

  3. Bill Segments can only be canceled or rebilled if a completed bill has been reopened.

  4. The number of completed bills that may be reopened is configurable.

  5. Only the latest completed bill may be reopened.

Answer: A,C

Reference:

https://docs.oracle.com/cd/E28945_01/4.2 Manage Device Measurements and Bill Customers/CCamp;B URM 4.2.2.6.pdf

Question No: 25

Which process is used to populate the Field Activity Upload Staging Tables? (Choose the best answer.)

  1. FACOMPL

  2. MUP1

  3. MUP2

  4. Process ‘X’

  5. FAUP-PURG

Answer: B

Question No: 26

Service Points are specific locations at a property where a customer receives service. Select the three main categories of service points. (Choose three.)

  1. Metered

  2. Metered – Interval

  3. Metered – Non-Interval

  4. Badged Item

  5. Unbadged Item

Answer: A,C,E

Reference:

Reference: https://docs.oracle.com/cd/E16582_01/doc.91/e15128/set_up_boms.htm

Question No: 27

Which statement correctly describes access rights when a child Business Object exists? (Choose the best answer.)

  1. Access Rights are never required for Business Objects, only for Maintenance Objects.

  2. Access Rights are only required for the user at the parent Business Object level.

  3. Access Rights are only required for the user at the child Business Object level.

  4. Access Rights are required for the user at both the parent and the child Business Objects levels.

  5. Access Rights are optional.

Answer: C

Question No: 28

What typically determines the number of accounts a person has? (Choose the best answer.)

  1. the number of bills the person wants to receive

  2. the number of sites/premises the person is financially responsible for

  3. the number of services the person wants to receive

  4. each time the person signs up with the Utility after ceasing the previous contractual relationship with the Utility

  5. each time the person moves premises (terminate financial responsibility for one premise

and take on responsibility for another premise)

Answer: C

Question No: 29

What accurately classifies a Customer Contact? (Choose the best answer.)

  1. Contact Type only

  2. Contact Class only

  3. Contact Type and Contact Class

  4. Contact Type and Customer Class

  5. Contact Class and Customer Class

Answer: C

Question No: 30

How many bill segment-related financial transactions do pay plans have? (Choose the best answer.)

  1. one

  2. depends on the number of bills that will contain the customer’s pay plan commitments

  3. depends on the number of payments that is part of the pay plan

  4. none

  5. unlimited

Answer: B

Reference: http://docs.oracle.com/cd/E63029_01/books/OrdMgtSIA/OrdMgtSIAPromGrp_UI12.html

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