You are an enterprise desktop support technician for Fabrikam, Inc.
Active Directory Information
The company has a main office and a branch office. The main office hosts all of the company’s servers. The main office connects to the branch office by using a WAN link.
The network contains a single Active Directory domain that has 500 users. The domain contains three domain controllers and an enterprise root certification authority (CA).
All servers run Windows Server 2008 R2.
All user accounts are in an organizational unit (OU) named Employees. The computer accounts for all desktop computers are in an OU named Desktops. The computer accounts for all portable computers are in an OU named Laptops.
A startup script is deployed to all computers by using Group Policy objects (GPOs).
All client computers run Windows 7 Enterprise. All users have desktop computers. All computers are members of the domain.
All desktop computers use wired connections to connect to the network. All portable computers use wireless connections to connect to the network. The wireless network is secured by using EAP-TLS.
Company policy states that all client computers must be configured by using DHCP.
The company has an internal Web site. The Web site is configured to use SSL encryption and to require client certificates. All company users can access the internal Web site.
Your users access a third-party Web site to fulfill purchase orders. The Web site is updated. Users receive the following error message when they access the updated Web site:
“Internet Explorer has blocked this site from using an ActiveX control in an unsafe manner. As a result, this page may not display correctly.”
You need to ensure that users can access the Web site and that the Web site content is displayed correctly. What should you do?
Modify the Internet Explorer AJAX settings.
Modify the Internet Explorer Internet zone settings.
Add the Web site to the Internet Explorer Restricted Sites zone.
Add the Web site to the Internet Explorer Compatibility View List.
Correct Answer: B
The company hires a new desktop support technician. The technician is added to the Administrators group on all client computers and the DHCP Users group on all DHCP servers. The new technician reports that the DHCP snap-in is unavailable on his computer. You need to ensure that the technician can view the configurations of the DHCP servers. What should you do?
Instruct the technician to customize the Start menu to display the administrative tools.
Instruct the technician to install Remote Server Administration Tools (RSAT) and to modify the Windows Features.
Request that the technician be added to the Server Operators group in Active Directory.
Request that the technician be added to the Network Configuration Operators group in Active Directory and modify the Windows Features.
Correct Answer: B
Users in the branch office report slow network performance when they connect to the file shares in the main office. You need to recommend a solution to improve performance when users access the file shares from the branch office. The solution must minimize hardware costs. What should you recommend implementing?
Distributed File System Replication (DFSR)
Universal Group Membership Caching
Correct Answer: A
The help desk reports that users receive a security warning message when they try to access the internal Web site shown in the exhibit.
The help desk confirms that users never received this security warning message before. You need to provide a solution to prevent users from receiving the security warning when they try to access the internal Web site. What should you do?
Instruct the users to download the certificate of the Web server.
Instruct the users to download a new certificate revocation list (CRL).
Request that a domain administrator renews the Web server SSL certificate.
Request that a domain administrator renews the user authentication certificates for all users.
Correct Answer: C
The help desk reports that all newly installed desktop computers cannot access the company’s file server. The help desk sends you the screen capture shown in the exhibit.
You need to resolve the network connectivity issue. The solution must adhere to the company policy. What should you instruct help desk to do?
Modify Windows Firewall and enable File and Printer Sharing in the public profile.
Modify Windows Firewall and enable File and Printer Sharing in the domain profile.
Modify the network configuration and define the IPv4 default gateway.
Modify the network configuration to automatically obtain an IP address and a DNS server address.
Correct Answer: D
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